Frequently Asked Questions

General

  • What is your business hour?▼

    You can shop online from our website 24/7. Our outlets are open from 10am–9pm.

  • What are your standard measurements?▼

    You can check our size chart. Size Chart is added with the product picture. For any difficulties DM or call us directly.

  • Can I avail gold card offer on online shopping?▼

    You can avail gold card offer only at stores.

Shipping

  • What are my shipping options?▼

    We have standard shipping policy in corporation with “Uthao” delivery service all over the country.

  • Can I change my shipping address?▼

    We have one shipping address per order. Once an order is placed you cannot change the shipping address.

  • When will my order ship?▼

    We will ship the order on the same day order is confirmed.

  • How do I track my order?▼

    If you want to track your order, visit track order page.

Exchange & Return

  • How many days will I get to exchange a product?▼

    Exchange is applicable within 3 days in case of stock availability. Product under sale/discount will not be exchanged. No exchange for accessories items.

  • Is there any return policy available?▼

    Return policy is applicable at the time of delivery. A customer can return the parcel by paying the delivery charge only. After receiving the parcel there will be no mind change refund.

  • Can I pick up my order from any store?▼

    For online orders we will ship it to the mentioned address. We have some product store pickup options.

  • What happens if I receive a faulty item?▼

    If you receive a faulty item, kindly get in touch with us within 24 hours and we will send you a new product or refund

Payment

  • What payment methods do you accept?▼

    We accept secure online payments through, bKash and Nagad on our website. Also, cash on delivery available all over Bangladesh.