Privacy Policy
Your privacy is important to us
Last Updated: July 24, 2025
Effective Date: July 24, 2025
Website: https://www.rolvebd.com/
1. Introduction
Welcome to Rolve BD ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.rolvebd.com/ and use our services.
By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
Account Information:
- • Full name (first and last name)
- • Email address
- • Phone number
- • Date of birth (if provided)
Shipping & Billing:
- • Delivery address
- • Billing address
- • City, postal code, region
- • Alternative contact info
Order Information:
- • Purchase history
- • Product preferences
- • Payment method info
- • Order status & tracking
Communication:
- • Contact form messages
- • Customer service chats
- • WhatsApp messages
- • Feedback and reviews
2.2 Automatically Collected Information
When you visit our website, we may automatically collect technical and usage information to improve our services.
3. How We Use Your Information
Service Provision
- • Processing and fulfilling orders
- • Managing your account
- • Providing customer support
- • Sending order confirmations
Communication
- • Responding to inquiries
- • Service notifications
- • WhatsApp order updates
- • Promotional offers (with consent)
Business Operations
- • Improving website and services
- • Analyzing user behavior
- • Preventing fraud
- • Legal compliance
Marketing (With Consent)
- • Newsletter and promotions
- • Personalized experience
- • Product recommendations
- • Customer surveys
4. Data Security and Protection
🔒 Security Measures We Implement:
Technical Safeguards:
- • SSL/TLS encryption for data transmission
- • Secure cloud storage systems
- • Regular security updates and patches
- • Continuous monitoring for threats
Organizational Measures:
- • Limited access to authorized personnel
- • Regular staff privacy training
- • Data processing agreements
- • Incident response procedures
Data Breach Response: In accordance with Bangladesh's enhanced data breach reporting requirements, we will notify relevant authorities within 72 hours of discovering a data breach and inform affected users promptly when required by law.
5. Your Rights and Choices
Under Bangladesh's digital privacy framework, you have the following rights:
Right to Access
Request copies of your personal information and know how it's being processed
Right to Rectification
Correct inaccurate or incomplete information in our records
Right to Erasure
Request deletion of your personal information when no longer needed
Right to Portability
Receive your data in a structured, machine-readable format
How to Exercise Your Rights
Contact our Privacy Officer using the information below. We will respond within 30 days of your request.
6. Contact Information
Contact Our Privacy Officer
Email: privacy@rolvebd.com
Phone: +880 1677-462155
WhatsApp: +880 1677-462155
Business Hours: Saturday to Thursday, 9 AM - 6 PM (Bangladesh Time)
Company Information
7. Compliance and Certifications
🇧🇩 Bangladesh Law Compliance
- • Digital Security Act (DSA)
- • ICT Act compliance
- • Consumer Rights Protection Act 2009
- • Bangladesh Bank e-commerce guidelines
🌍 International Standards
- • GDPR principles alignment
- • ISO 27001 security standards
- • Global privacy frameworks
- • Cross-border data protection
Thank You for Trusting Rolve BD
We are committed to protecting your privacy and providing you with excellent service. Your trust is important to us, and we work hard to earn it every day.
This Privacy Policy is effective as of January 24, 2025, and applies to all users of https://www.rolvebd.com/